Our client is a government department based in Leeds and looking for a contract content designer to join their team.

You will be at ease working in an agile environment with rapidly changing deadlines, workloads and goals, and will: 

• work with user researchers and other colleagues to identify and understand user needs, including attending user research sessions 
• work with business analysts and other colleagues to understand departmental aims, policy intent and technical constraints 
• create content to meet user needs within those constraints – mostly in the UC online service, but also in other channels, such as our wiki pages 
• develop and apply content and format strategies for the service, possibly including training materials 
• work on needs analysis to identify content gaps and overlaps 
• manage relationships with subject matter experts to make sure content is accurate and ties in with the core proposition 
• monitor the performance of content to understand user behavior and feedback 
• identify ways to improve the content and the tools and processes we use to design and create it

This role operates outside the scope of IR35.